Optimizing Retail Operations with SAP S/4HANA Private Cloud

Lion Super Indo (LSI), one of Indonesia’s leading modern retail chains, has taken a major step in its digital transformation by upgrading to SAP S/4HANA 2023 under RISE with SAP. With strong trust in TDI APJ as its implementation partner, LSI successfully modernized its core ERP platform to enhance performance, scalability, and innovation readiness — all while maintaining stable business operations. This seamless transition empowers LSI to accelerate innovation, improve operational efficiency, and build a sustainable foundation for future growth, delivering stronger value and better experiences to customers across Indonesia.

About Lion Super Indo

Lion Super Indo (LSI) is one of Indonesia’s leading modern retail grocery chains, operating 259 stores across Java Island and southern Sumatra, along with franchise outlets under the Super Indo Express brand. Amid rapid market growth and operational complexity, LSI continues to strengthen its technology foundation to enhance efficiency, scalability, and innovation, while keeping products affordable and accessible for Indonesian consumers.

Challenges and Business Drivers

As LSI expanded its retail operations and digital initiatives, its SAP S/4HANA 1809 on-premise system reached the end of mainstream maintenance, limiting its scalability, performance, and integration capabilities.

To address these challenges and support long-term growth, LSI aimed to:
– Ensure business continuity and compliance with SAP’s product lifecycle.
– Improve system performance to handle higher transaction volumes.
– Enable faster innovation through integration with SAP BTP and other digital platforms.
– Enhance user experience and operational efficiency with the latest SAP Fiori UX and automation.
– Transition to a more sustainable, cloud-based IT model.
– Improve the operation and customer experience through AI.

Recognizing the need for a more agile, future-ready platform, LSI launched a comprehensive ERP upgrade and cloud migration project, moving to SAP S/4HANA 2023 under RISE with SAP. The initiative was designed to create a modern, intelligent, and scalable core system, leveraging SAP RISE for greater flexibility, resilience, and embedded analytics, while reducing IT complexity and total cost of ownership.

Excellence in Preparation and Execution

Upgrading and migrating a live retail ERP system is inherently complex, but the joint LSI, TDI APJ, and SAP ECS team executed the project smoothly and on schedule. Extensive preparation ensured every upgrade activity was planned down to the hour, potential risks were assessed in advance, and system requests were coordinated with SAP ECS to meet strict lead times. Key integrations and business processes were thoroughly tested before production, while continuous alignment with LSI leadership guaranteed timely decisions and full support.

During the transition, daily operations remained fully stable, with zero unplanned disruption. The planned 24-hour downtime was reduced to just 17 hours, thanks to tireless teamwork from Friday 10 PM to Sunday 3 PM, followed by daily post–go-live health checks to ensure ongoing system stability. This seamless coordination and collaboration across LSI, TDI APJ, and SAP ECS resulted in noticeably improved system performance, reliability, and operational readiness, reflecting the professionalism, precision, and commitment of all teams involved.

Expected Outcomes

Operating on SAP S/4HANA 2023 under RISE with SAP, LSI now benefits from a future-ready ERP platform aligned with its digital transformation goals.

Expected business outcomes include:
– Rapid scalability to support new store openings and omnichannel expansion.
– Faster innovation cycles through seamless integration with SAP BTP.
– Lower total cost of ownership via SAP-managed cloud services.
– Enhanced analytics and forecasting with embedded AI capabilities.
– Improved user experience through modern Fiori interfaces.

“We had a truly valuable collaboration with TDI APJ throughout the upgrade and migration to SAP Private Cloud.
Moving to the cloud — especially for a retail company — presented many complex challenges.
However, LSI achieved a successful completion thanks to the expertise and strong coordination with TDI APJ.
The migration will support our growth and future innovations.”

– Jimmy Jonathan, General Manager of Information Systems, Lion Super Indo

Commitment from TDI APJ

For TDI APJ, this project marks another milestone in delivering SAP transformation success for leading retailers in Southeast Asia.

“This successful collaboration with LSI reaffirms TDI APJ’s expertise in delivering complex SAP cloud transformations for leading retailers in Southeast Asia.”
— Karl Balingit, Project Manager, TDI APJ

“We’re proud to support Super Indo’s digital growth journey through a successful SAP upgrade, delivering a scalable and future-ready foundation. The upgrade has enhanced system performance, streamlined operations, and empowered Super Indo to leverage new capabilities with greater efficiency. This achievement reflects our commitment to driving continuous improvement and enabling Super Indo to confidently embrace future growth opportunities” — David Tan, Regional SVP, Operations, TDI APJ “— David Tan, Regional SVP, Operations, TDI APJ